Terms & Conditions

MARAKOR is a remote software house and digital technology provider offering website, software, design, development, SEO, AI, and related digital services to clients internationally. MARAKOR currently operates as a business/brand and is not registered as a formal legal entity (such as an LLC, Ltd., corporation, or partnership). References to “MARAKOR” throughout these Terms refer to the business operating under that name. Should MARAKOR’s legal structure change in the future, these Terms will be updated accordingly.

MARAKOR operates on a fully remote basis and does not maintain a public physical office.

By using the MARAKOR website, contacting MARAKOR, requesting services, approving a project proposal, making a project payment, or otherwise entering into a project agreement with MARAKOR, you agree to these Terms.

There is an important distinction between:

• General use of the MARAKOR website, which is governed by these Terms in full; and
• Client-specific project agreements, which may be established through a written proposal, quotation, statement of work, invoice, or other project documentation. Where such project-specific terms have been explicitly agreed in writing, they take precedence over the corresponding general provisions in these Terms for that project.

Casual or informal communication (such as a brief chat message or verbal discussion) does not, by itself, necessarily constitute a binding project agreement. A project is generally considered agreed once scope, pricing, and key terms have been confirmed in writing between MARAKOR and the client.

MARAKOR provides digital technology and software-related services, which may include (depending on the individual project):

• Website Design
• Website Development
• WordPress Development
• UI/UX Design
• Prototype Design
• React Development
• Next.js Development
• Shopify Development
• SEO
• Website Speed Optimization
• Software Development
• AI Solutions and AI Agent Development
• Graphic Design, Logo Design, and Social Media Design
• Website Maintenance
• Technical Support

Not every client receives every service listed above. The specific services provided to a given client depend on the individual project agreement, proposal, or scope of work agreed between MARAKOR and the client.

Project-specific details are typically established through one or more of the following, where applicable and where agreed in writing:

• A proposal or quotation
• A scope of work document
• A formal project agreement
• Written communication (such as email) confirming scope, price, and deliverables
• An invoice referencing the agreed scope
• An approved project specification

This project documentation may define matters such as services, deliverables, timeline, price, number of pages or screens, features, revision allowances, technology stack, hosting arrangements, maintenance terms, third-party services, and other project-specific requirements. Where such documentation exists and has been agreed, it forms part of the binding agreement between MARAKOR and the client for that project.

Project work generally begins once MARAKOR has received the required initial payment (see Section 7) and, where applicable, any necessary project information, content, access credentials, brand assets, or approvals from the client. MARAKOR does not guarantee a specific project start date unless expressly agreed in writing. Delays in the client providing required information, assets, or approvals may affect the overall project timeline.

MARAKOR’s standard payment structure for client projects is as follows, unless a different arrangement has been agreed in writing for a specific project.

7.1 40% Initial Payment

A 40% upfront payment is generally required before project work begins. This initial payment confirms the client’s commitment to the project and allows MARAKOR to allocate resources and begin work according to the agreed scope.

7.2 60% Final Payment

The remaining 60% balance is generally due upon completion of the agreed deliverables and before final project handover, unless otherwise agreed in writing.

7.3 Final Handover

Final handover refers to the point at which MARAKOR provides the client with the agreed final deliverables, which may include (depending on the project) website files, source code, design files, credentials, documentation, deployment access, project assets, administrative access, or other agreed items. Not every project includes source code or design files as part of the deliverables — this depends on the specific agreement. Final payment must generally be received before final handover takes place.

7.4 Additional Costs

Additional costs may apply for work outside the agreed scope, certain third-party services, licenses, or tools required for the project, and expedited timelines where requested. Additional costs will generally be communicated to the client before being incurred, where reasonably possible.

The agreed project scope defines what MARAKOR is responsible for delivering, and may include the number of pages or screens, features, functionality, integrations, design requirements, development requirements, content requirements, and technical requirements agreed for the project.

Work requested after scope approval that falls outside the original agreement — such as new pages, new features, additional integrations, major redesigns, new functionality, additional development work, or new content requirements — is treated as a change request. Change requests may require additional fees, additional time, a revised scope, and written approval before work begins. Reasonable minor corrections that fall within the spirit of the original scope are not treated as chargeable change requests.

The number of included revision rounds depends on the agreed project scope and will typically be outlined in the relevant proposal or project agreement. MARAKOR does not apply a fixed universal revision limit across all projects.

There is a distinction between a revision and a new requirement:

• A revision generally involves adjustments to work already agreed upon (for example, refining a design element, adjusting copy, or correcting a functional issue within scope).
• A new requirement materially changes or expands the original scope (for example, requesting an entirely new page, feature, or design direction not part of the original agreement) and may be treated as additional work subject to Section 8.

Clients may be asked to review and approve designs, wireframes, prototypes, content, functionality, or the final deliverable at various project stages. Once a client has approved a major project stage, substantial changes to that approved work may be treated as additional work under Section 8.

To help ensure a smooth project, clients are generally responsible for providing, where applicable:

• Accurate project information and requirements
• Content, images, and brand assets (including logos)
• Necessary credentials for hosting, domains, and relevant third-party accounts or APIs
• Timely feedback and required approvals
• Confirmation that they hold appropriate legal permissions for materials supplied to MARAKOR

MARAKOR cannot be responsible for project delays caused by missing, late, or inaccurate information or materials from the client.

The client is responsible for ensuring they hold appropriate rights and permissions for any materials they provide to MARAKOR for use in a project, including images, videos, logos, text, fonts, documents, software, and other brand assets. MARAKOR is not responsible for copyright or other intellectual property infringement arising from materials supplied by the client, except where such infringement results from MARAKOR’s own conduct.

MARAKOR does not promise fixed delivery dates unless expressly agreed in writing for a specific project. Project timelines may be affected by factors including the agreed scope, the speed and quality of client feedback, timely delivery of client content, required approvals, third-party integrations, technical issues, changes to requirements, and availability of hosting or domain access. Where delays are caused by the client, the project delivery schedule may need to be adjusted accordingly.

Depending on project requirements, MARAKOR may use or integrate third-party services such as hosting providers, domain registrars, plugins, themes, APIs, payment providers, SaaS platforms, cloud services, analytics tools, or email services. Specific third-party providers are determined on a project-by-project basis and are not fixed in advance.

Third-party services are subject to their own separate terms, pricing, and availability, which are outside MARAKOR’s control. Third-party outages, pricing changes, or policy changes may affect a project, and MARAKOR is not responsible for such third-party actions. Unless otherwise agreed, clients are generally responsible for ongoing subscription or licensing costs associated with third-party services used in their project.

MARAKOR’s own website (marakor.com) is hosted by Hostinger. This does not mean that client websites are automatically hosted by Hostinger or any specific provider — hosting arrangements for client projects depend on the individual project agreement and may be provided by MARAKOR, by the client, or by a third party of the client’s choosing. Hosting fees, renewals, and ongoing responsibilities should be specified separately in the applicable project agreement where relevant.

Domain registration and renewal are separate from website development services unless explicitly included in the project scope. Clients are generally responsible for domain ownership, renewal, registrar account access, and the accuracy of their domain registration details. MARAKOR may assist with domain configuration where this is included as part of the agreed project.

Websites, software, and related deliverables are developed according to the scope, technology, functionality, content, design, and integrations agreed for the project. MARAKOR does not guarantee specific Google search rankings, specific traffic levels, specific revenue or conversion outcomes, permanent search visibility, or specific website performance scores (such as PageSpeed scores), as these depend on many factors outside MARAKOR’s control.

Where SEO services are included in a project, MARAKOR will carry out SEO-related work according to the agreed scope. MARAKOR does not guarantee specific outcomes such as a #1 Google ranking, specific traffic levels, specific keyword positions, guaranteed indexing, or guaranteed revenue increases. Search engines and other third-party platforms control their own algorithms, ranking factors, and policies, which are outside MARAKOR’s control and subject to change at any time.

MARAKOR may provide AI-related services, including AI agent development, as part of certain projects. The MARAKOR website itself may use an AI assistant (“Mara”) to help visitors understand MARAKOR’s services and submit inquiries.

For client AI projects, AI functionality depends on the scope agreed for that project. Third-party AI or API providers used in a project may have their own separate terms, pricing, and usage limits. AI-generated outputs may require human review, and MARAKOR does not guarantee that AI-generated outputs will always be fully accurate or error-free. Clients are responsible for reviewing AI-generated outputs where appropriate before relying on or publishing them.

Client-Specific Deliverables. Where applicable, and subject to full payment of the agreed project fees, ownership or usage rights for the agreed final project deliverables may transfer to the client in accordance with the applicable project agreement.

MARAKOR Pre-Existing Materials. MARAKOR retains all rights to its own pre-existing code, frameworks, templates, components, internal processes, methods, libraries, design systems, tools, and general know-how, whether used in the delivery of client projects or otherwise, unless expressly agreed otherwise in writing.

Third-Party Materials. Third-party software, plugins, fonts, themes, APIs, stock assets, and other licensed materials used in a project remain subject to their own respective licensing terms and are not automatically transferred to the client as owned property, regardless of their use within a client’s project.

Source code access and ownership depend on the specific project agreement and are not automatically included or guaranteed as part of every engagement. Where source code is part of the agreed deliverables, the applicable rights, usage terms, or transfer arrangements will be specified in the project agreement. Third-party libraries, frameworks, and open-source components used within a project remain subject to their own respective licenses regardless of any transfer of the client-specific code.

Unless otherwise agreed, MARAKOR may display completed client work in its portfolio, on its website, on social media, in case studies, and in other marketing materials.

Where a client requires confidentiality, or where a project is subject to a confidentiality or non-disclosure agreement, MARAKOR will respect the applicable restrictions and will not display or reference such work without appropriate permission. Clients who require confidentiality regarding their project should notify MARAKOR in writing.

MARAKOR will treat confidential information shared by clients in connection with a project responsibly and will not disclose it to unrelated third parties without appropriate justification or consent, except where required by law.

Clients are likewise expected to respect MARAKOR’s confidential information, including pricing, internal processes, proprietary materials, technical information, and general business information shared during the course of a project.

For projects requiring stronger confidentiality obligations, a separate non-disclosure agreement (NDA) may be signed by both parties.

MARAKOR takes reasonable measures when handling project information and technical access provided by clients. However, MARAKOR does not promise absolute security, guarantee the complete absence of vulnerabilities, or guarantee prevention of every possible security breach, as no system can be guaranteed 100% secure. Clients are encouraged to share credentials and sensitive access information through reasonably secure methods where possible.

Website or software development services do not automatically include ongoing or unlimited maintenance. Where included, maintenance may cover items such as updates, bug fixes, content changes, security updates, technical support, or performance work, as agreed for the specific project. After project completion, ongoing support and maintenance typically require a separate maintenance agreement or fee unless otherwise agreed in writing.

A distinction is made between:

• Defects — a genuine implementation error within the originally agreed project scope; and
• New Changes — a newly requested feature, functionality, or modification not part of the original scope.

MARAKOR will generally address genuine defects that fall within the agreed project scope without treating them as new billable work. This does not constitute a promise of unlimited free support, and new changes or feature requests are handled in accordance with Section 8 (Scope Changes and Additional Work).

Either party may seek to cancel a project, subject to the terms of the applicable project agreement. If a client cancels a project after work has already begun, work already completed up to that point may be chargeable, and any refund or outstanding balance owed will depend on the amount of work completed, the terms of the specific project agreement, and applicable law. The initial 40% payment is not automatically treated as universally non-refundable in all circumstances — refund considerations depend on the actual work performed and the applicable agreement.

MARAKOR may also terminate or suspend a project in circumstances such as serious non-payment, abusive behavior toward MARAKOR or its team, illegal requests, repeated refusal to follow reasonably agreed project requirements, material breach of the project agreement, or requests that would create unreasonable legal or security risk for MARAKOR. Where reasonably possible, MARAKOR will provide notice before termination or suspension, except where immediate action is necessary.

Refund eligibility depends on the specific project agreement and applicable law. As a general principle:

• Payments for work already completed are generally not refundable.
• Costs already paid to third parties on the client’s behalf may not be refundable where the relevant third party does not provide a refund.
• Where MARAKOR terminates a project for reasons attributable to MARAKOR, the applicable refund or adjustment will be determined based on the specific circumstances and the relevant project agreement.

MARAKOR does not make absolute or unconditional refund guarantees, as outcomes depend on the facts of each situation.

If a client does not pay an invoice or an agreed payment (such as the initial or final payment) on time, MARAKOR may, where permitted by the applicable agreement and law:

• Pause project work
• Delay delivery of ongoing work
• Delay final handover of deliverables
• Suspend any ongoing support or maintenance
• Require payment of the outstanding balance before continuing work

MARAKOR does not claim the right to delete a client’s website or permanently destroy client files or data without a proper contractual or legal basis for doing so.

MARAKOR aims to deliver all services professionally, competently, and in accordance with the agreed project scope. However, MARAKOR does not guarantee specific search engine rankings, revenue, sales, traffic, conversion rates, third-party platform availability, outcomes affected by algorithm changes, general business success, or specific marketing results, as these depend on many factors outside MARAKOR’s control.

For software and websites, reasonable bugs or issues may occur during or after development. Such issues will be addressed in accordance with the agreed support and bug-fix terms described in Sections 23 and 24.

To the extent permitted by applicable law, MARAKOR shall not be liable for indirect, incidental, or consequential losses arising from or related to its services, including but not limited to lost profits, lost business opportunities, loss of anticipated revenue, loss of data caused by circumstances outside MARAKOR’s reasonable control, or losses arising from third-party service outages or failures.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

MARAKOR shall not be held responsible for delays or failures in performance resulting from events outside its reasonable control, including but not limited to natural disasters, major internet or infrastructure outages, cyber incidents outside MARAKOR’s reasonable control, government actions, war, civil emergencies, or major third-party platform failures. This clause does not excuse delays caused by MARAKOR’s ordinary business operations or routine project management issues.

MARAKOR does not knowingly develop, support, or facilitate services for unlawful purposes. Clients agree not to use MARAKOR’s services for illegal activities, fraud, the creation or distribution of malware, unauthorized access to systems or data, other harmful cyber activity, infringement of third-party intellectual property rights, or abuse of third-party systems or platforms. MARAKOR reserves the right to decline or terminate work that it reasonably believes falls within these prohibited categories.

Clients are responsible for obtaining any necessary rights, licenses, or permissions for materials they provide to MARAKOR. Where MARAKOR purchases third-party assets, tools, or licenses on behalf of a client, such assets remain subject to the applicable third-party license terms, and the client is responsible for complying with those terms following handover.

MARAKOR may update, modify, or temporarily suspend its own website (marakor.com) for reasons including maintenance, security, technical updates, infrastructure issues, or other operational needs. MARAKOR does not guarantee uninterrupted availability of its website.

Information about how MARAKOR handles personal information, analytics, cookies, the Mara AI assistant, data handling practices, and related privacy rights is provided in MARAKOR’s separate Privacy Policy, available on marakor.com. That Privacy Policy forms a separate document from these Terms and should be reviewed alongside them.

MARAKOR may work with clients located internationally, including but not limited to the United States, United Kingdom, Canada, Australia, the UAE, and Europe. The laws that apply to a particular client relationship may depend on the client’s location, the nature of the project, the specific project agreement in place, and other relevant circumstances. These Terms do not designate a single governing country, state, or jurisdiction as applicable to every MARAKOR client relationship. Where a specific project agreement addresses governing law, that agreement will govern for that project.

MARAKOR encourages clients to resolve any concerns or disagreements through good-faith communication in the first instance. If an issue arises, the parties are encouraged to:

1. Communicate the concern promptly and in good faith;
2. Attempt to resolve the matter informally through direct discussion;
3. Provide written clarification of the specific dispute if informal discussion does not resolve it; and
4. Pursue appropriate legal remedies where necessary and where informal resolution has not succeeded.

These Terms do not currently specify a mandatory arbitration process, arbitration provider, or specific court jurisdiction for dispute resolution. Such provisions may be added in the future as MARAKOR establishes a formal legal structure and jurisdiction.

MARAKOR may update these Terms & Conditions from time to time to reflect new services, business changes, legal requirements, changes to payment structures, technology changes, or website functionality changes. When updated, the revised version will show an updated “Last Updated” date at the top of this document. Continued use of the MARAKOR website or continued engagement of MARAKOR’s services after such updates constitutes acceptance of the revised Terms.